AI Decision Assurance for high-risk agents

Stop repeating
AI failures.

Notary turns real AI decisions, human overrides, disputes, and incidents into sealed replayable scenarios — then verifies fixes and gates future releases against the same failures.

// One decorator. Every decision is sealed.
from notary import instrument # Your existing agent — unchanged. # Notary seals the inputs, outputs, and conditions. @instrument(secret_key=NOTARY_KEY) def run_agent(request): return agent.decide(request)
It's not the first failure. It's the repeat.

Your AI agent fails. A human overrides it. A team adjusts the prompt, model, policy, or code.

Two weeks later, the same failure ships again.

Logs can show the failure. Analytics can count it.

Notary turns it into a replayable test so it does not recur.

🔁

Repeat failures

The same AI mistake reappears after releases because old failures are not converted into tests.

🔍

Unproven fixes

Teams ship fixes based on belief, not replayed proof under the original conditions.

Audit exposure

When legal or compliance asks what happened and how it was fixed, logs are not enough.

The Core Loop

Every real failure becomes sealed evidence, a verified fix, and a regression gate for future releases.

1
Capture
2
Replay
3
Verify Fix
4
Save
5
Gate
6
Prove
Step 1

Capture

Notary seals the real decision or override — inputs, conditions, model responses — into a tamper-evident cassette.

Step 2

Replay

Replay the failure from sealed evidence. The exact conditions that caused the bad decision are reproduced deterministically.

Step 3

Verify Fix

Run the fixed agent against the same recorded conditions. Notary verifies the expected outcome is now produced.

Step 4

Save Scenario

The verified scenario is saved to the scenario library with its sealed cassette and expected outcome.

Step 5

Gate Release

Every future prompt, model, policy, or code change must pass the scenario library before shipping.

Step 6

Prove Readiness

Produce a certificate showing every scenario passed. Auditors and stakeholders can verify independently.

Four failure patterns Notary turns into proof

Each demo shows the same loop: what the AI saw, what it decided, why that was wrong, what the fix changed, and what future releases must now pass.

Customer-service failed handoff
Qualified borrower denied
Necessary care auto-denied
Qualified candidate rejected

Failed human handoff

Customer service / contact center
Original decisionCONTINUE_BOT
TriggerCustomer asks for a human multiple times; AI keeps answering with FAQ responses.
Recorded conditionschannel=chat intent=billing_dispute sentiment=negative human_request_count=3 model=Claude/GPT support agent policy=escalation-v3
Expected behaviorESCALATE_TO_HUMAN
FixEnforce escalation after repeated human request or negative sentiment.
What replay provesThe fixed support agent escalates under the same recorded conversation.
Future release gateThis override becomes a regression test before every new bot release.

Qualified borrower denied

Lending / fintech
Original decisionDENY
TriggerApplicant score 650 denied under threshold 700.
Recorded conditionscredit_score=650 threshold=700 policy=lending-v2
Expected behaviorAPPROVE
FixThreshold or policy update to 620.
What replay provesThe fixed lending agent approves under the same recorded score.
Future release gateEvery policy change must pass this scenario before shipping.

Necessary care auto-denied

Healthcare / insurance
Original decisionAUTO_DENY
TriggerPrior-auth AI denies care despite high-risk physician note.
Recorded conditionsauth_type=prior_auth clinical_note=risk=high decision=AUTO_DENY
Expected behaviorESCALATE_TO_HUMAN_REVIEW
FixRequire human clinical review when high-risk note is present.
What replay provesFixed workflow no longer auto-denies under same conditions.
Future release gateEvery workflow change must pass this safety scenario.

Qualified candidate rejected

Hiring / HR compliance
Original decisionREJECT
TriggerResume screen rejects candidate due to age proxy.
Recorded conditionsscreen_stage=resume proxy_flag=age decision=REJECT
Expected behaviorADVANCE_TO_REVIEW
FixRemove age proxy and route borderline candidates to human review.
What replay provesFixed agent advances the candidate under same recorded conditions.
Future release gateEvery screening model change must pass this scenario.
See the proof loop in action

A control center, not a log viewer. Select a scenario, replay from sealed evidence, verify the fix, and check the certificate.

Forensic Control Center
Scenario: Failed Human Handoff
Scenarios
Failed handoff
Borrower denied
Care auto-denied
Candidate rejected
Replay Mode
Cassette
Replay from sealed recorded responses. Default active path.
Sandbox
Production
Decision Graph
Fix Diff
Certificate Verification
Verified
0x7a3f...e2b1
Replay matches expected outcome
One proof layer. Every accountable team.

Operations, compliance, legal, and AI teams get the same answer: what failed, what fixed it, and whether the next release will repeat it.

Operations / CX

Stop repeat AI failures.

Turn human overrides, failed handoffs, and complaints into replayable scenarios for the next AI release.

Fewer repeat failuresSafer releasesLower reworkEscalation reliability
Compliance / Legal / Risk

Prove remediation.

Show what happened, why it happened, how it was fixed, and that the proof was not altered.

Chain of custodyFix proofAudit readinessRegulator evidence
AI Platform / Engineering

Test against real failures.

Replay production failures before every prompt, model, policy, or code release.

Regression suiteRelease gateReal scenariosNo synthetic-only evals
Executives / AI Transformation

Scale AI without repeating failures.

Keep automation gains while controlling risk, support quality, and release confidence.

AI qualityRisk reductionBusiness continuityTrust at scale
Not observability. Not QA analytics. Decision assurance.

Observability sees failures. Contact-center analytics measures them. Governance tools document policies. Notary replays real failures, verifies fixes, saves scenarios, and gates future releases.

ObservabilityDatadog, LangSmith, Braintrust
Sees traces, logs, errors, latency.
Contact-center analyticsZendesk, NICE
Measures handoff rate, CSAT, QA scores, escalations.
GovernancePolicy tools, risk registers
Documents policies, approvals, inventories.
NotaryDecision Assurance
Sealed replay, fix verification, scenario library, release gate, proof.
Notary does not replace Zendesk, Salesforce, Datadog, LangSmith, NICE, or Braintrust. It sits beside them. When they surface a failure or override, Notary turns it into sealed evidence, a replayable scenario, and a release-gate test.
Cryptography is not the product.

It is why the proof is defensible.

🔐

Open-source SDK

The instrumentation layer is open and auditable.

📦

Sealed cassette replay

Replay runs from sealed recorded responses, not live systems.

🔑

BYOK support

Bring your own keys. You control the sealing and verification.

🛡

Tamper-evident evidence

Any alteration to the cassette is detectable on verification.

📜

Publicly verifiable certificates

Proofs can be independently verified by auditors.

🔄

Reproducible

Independent of the provider's current state.

"Cryptography is not the product. It is why the proof is defensible."

From real failure to release gate

Four steps: instrument the agent, replay the failure, verify the fix, and save the scenario so the same mistake does not ship again.

Step 1

Instrument the agent

from notary import instrument @instrument(secret_key=NOTARY_KEY) def run_agent(request): return agent.decide(request)

The SDK captures the real decision path — prompt, model output, API/tool calls, policy conditions, and final decision — then seals it as evidence.

Creates a tamper-evident record before anyone knows there is a problem.
Step 2

Replay the failure

# Platform API — not an SDK import POST /v1/incidents/{id}/replay method = "sealed_cassette_replay"

Replay runs from the sealed cassette: the exact recorded responses the agent saw at decision time. No production system is called.

Proves the bad outcome is reproducible under the same recorded conditions.
Step 3

Verify the fix

# Platform mutation API POST /v1/incidents/{id}/mutation { "fix_config": {"escalate_after": 2}, "expected": "ESCALATE_TO_HUMAN" }

The customer's developer supplies the fix. Notary runs the fixed agent against the same recorded conditions and checks the expected outcome.

Proves the fix actually resolves the captured failure.
Step 4

Add to release gate

# Save as scenario failed_handoff → expected: ESCALATE_TO_HUMAN # Before next release replay scenario suite block if failure repeats

The verified failure becomes a replayable scenario. Future prompt, model, policy, or code releases must pass it before shipping.

Turns one failure into permanent recurrence prevention.
Product workflow — coming next

Replay your real AI failures before they repeat.

Notary turns overrides, incidents, and disputes into sealed proof and release gates.